Customer Relationships, Across Your Business
BRAD doesn't have one big "CRM" module. It has the right tool for every part of the customer journey — and they all talk to each other. Capture leads in Sales, send a follow-up from Marketing, answer a ticket in Support, see it all in one customer profile.
From First Visit to Lifelong Customer
Five places where customer relationships live in BRAD. Each is its own module — turn on what you need.
Live Visitors
See who's on your site right now — which page they're reading, how long they've been there, whether they're a returning visitor. Spot serious interest before they even reach out.
Sales
A visitor becomes a lead when they add to the cart, request a quote, or fill out an inquiry on a listing. Captured automatically, routed to the right person, ready to follow up.
Marketing
Send the right message at the right time. Email newsletters, SMS promotions, social posts — to one customer, a curated list, or your whole audience.
Help Desk
When something needs attention, customers open a ticket from their portal. Your team replies, escalates, and tracks every conversation through to resolution.
Customer Profile
Every interaction in one place — orders, invoices, tickets, appraisals, deployments, even chat history. Spot your best customers, reward loyalty, keep them coming back.
One Customer. One Story.
Because every module lives in the same platform, the customer you bid in your auction is the same customer you invoice, the same customer who opens a support ticket, and the same customer you reach with a marketing email next month. No syncing between tools. No duplicate records. No missed context.
Customer Relationships, Without the CRM Subscription
No separate CRM tool. No syncing. No duplicated data. Just one platform where your customers and your business naturally live in the same place.